Support
Support is reserved for active Floworx users and ongoing engineering engagements. We assist with platform access, analysis clarification, and system-specific technical questions related to real operating conditions.
Floworx support exists to assist active users and engineering engagements where platform output, system behavior, or analysis results require clarification. It is not a general help desk, sales channel, or onboarding service. Support is focused on real systems, real data, and real operating questions.
What Support Covers
Platform Access & Use
Issues related to accessing Floworx platforms, account behavior, or using platform features during active work.
Analysis Clarification
Questions about results, assumptions, constraints, or outputs generated by Floworx platforms during real system evaluation.
System-Specific Follow-Ups
Clarification tied to a specific system, dataset, or engagement where Floworx is actively involved.
Data & Measurement Context
Questions about how measurements are interpreted, compared, or evaluated within the platform framework.
Request Support
Support requests are reviewed when there is an active Floworx platform user or engineering engagement. Please provide system context, relevant data, and a clear description of the issue or question.
We do not respond to sales inquiries, general questions, or automated submissions.