Getting started
Your first pumps, your first duty, and the fastest route to a result you can judge for yourself.
CONTACT & SUPPORT
Tell us where your pump-selection workflow actually hurts.
You do not need to talk to anyone to start — Start Free and go. This page is for the conversations that genuinely need a person: bringing in a full manufacturer range, evaluating for a team, or sorting out plans, seats and access.
WHAT WE CAN HELP WITH
Four conversations worth having.
A clear first message gets a useful first answer.
Import and range loading
Spreadsheet formats, the Smart Import workflow, and the order that makes sense for a complete range.
Plans, seats and billing
Plans, invoices, seat changes and anything else on the commercial side.
Technical support
Something not behaving as you expect: the workflow, the result you saw, and how to reproduce it.
BEFORE YOU WRITE
Context is what makes the first reply useful.
Tell us your role, the pumps and manufacturers you work with, and what the current process looks like — the spreadsheet, the supplier email, the software you are being quoted for. Where something went wrong in the product, the page you were on and what you expected to see is usually enough for us to reproduce it.
SEND A MESSAGE
Send a product inquiry.
One form for product, import, plan, seat and access questions. Messages are rate-limited and routed to the Floworx team.
MANUFACTURERS AND REPRESENTATIVES
Bringing in a complete range is worth a short conversation first.
Smart Import will take the workbook your range already lives in, but a full catalogue has decisions in it: which families to bring first, how trims and speed limits are recorded, and how the data sheets should carry your organisation’s name. Twenty minutes at the start saves a rebuild later — and the library you end up with stays private to your workspace.
WHAT HAPPENS NEXT
What to expect after you send it.
No queue number, no automated series of nurture emails.
A person reads it
Your message goes to the Floworx team, not to a marketing list. It is used to answer you and nothing else.
You get a straight answer
Including when the answer is that the product does not do that yet, or that another tool is the better fit for what you described.
You are not blocked meanwhile
The Free plan is open while you wait. Bring in three pumps and run a real selection — the conversation is usually better afterwards.
THE OPERATOR
Who you are dealing with.
Floworx and Floworx Lite are product brands. The service is operated and billed by Stanley Fisher LLC, which is the contracting party in the Terms of Use and the merchant of record for subscriptions.
You can also just start.
The Free plan is the real engineering product with a three-pump library. No card, no sales call, no waiting for a reply.