LEGAL
Terms of Use
Effective date: 13 August 2026. These terms are the agreement between you and the operator of Floworx Lite. They set out who you are contracting with, what the service does, what you may put into it, who is responsible for what, and the limits of that responsibility.
1. Who you are contracting with
Floworx and Floworx Lite are product brands. The service is provided, operated and billed by Stanley Fisher LLC ("we", "us", "the operator"). References to Floworx Lite mean the software service; references to the operator mean Stanley Fisher LLC. There is no separate Floworx corporate entity contracting with you.
2. Acceptance, eligibility and authority
By creating an account or using the service you accept these terms. You must be at least 18 and capable of forming a binding contract. If you accept on behalf of an organisation, you confirm that you are authorised to bind it, and "you" then means that organisation. If you do not accept these terms, do not use the service.
3. What the service is
Floworx Lite is a private pump engineering workspace. It lets an authorised customer import and maintain pump records, define hydraulic duty requirements, calculate and compare candidate pumps against those records, inspect the engineering basis of a result, save that work, and generate supported outputs. It is not a public catalogue, not a quoting or configuration system, and not a piping-network, transient or surge modelling tool.
4. Accounts, verification and security
Creating an account requires a valid email address, which we verify by sending a one-time confirmation link before the account is opened. You are responsible for the accuracy of your account details, for keeping your credentials confidential, and for all activity carried out under your account. Tell us promptly if you believe your account has been accessed without authorisation. We may suspend an account where necessary to protect the service, other customers, or the operator’s legal position.
5. Workspaces, memberships and seats
Access to a workspace is controlled by its memberships and roles. A workspace owner decides who is admitted, is responsible for removing access when it is no longer appropriate, and is responsible for the acts and omissions of the people they admit. Seat capacity is governed by the plan in force; see the Billing & Subscription Terms.
6. Your content, and the data you may enter
You retain ownership of your content: the pump records, imported files, duties, selections, projects, organisation information and outputs you create in the service. You grant the operator only the licence necessary to host, process, transmit, back up and display that content in order to provide and support the service to you, and to comply with law. We do not use your content to build a public catalogue and we do not share it with other customers.
7. Your representations about imported and manufacturer data
You represent and warrant that you hold all rights, licences, consents and authority necessary to upload, import, store and use every piece of data you place in the service, including manufacturer curve, performance and catalogue data, and that doing so does not breach any contract, confidentiality obligation, database right, copyright or other right of a third party. You are responsible for the accuracy and completeness of that data. You will not upload personal data beyond what the service requires, and you will not upload data you are not permitted to hold.
8. Acceptable use
Do not use the service to infringe another party’s rights; to upload unlawful, harmful or malicious content; to attempt to access another customer’s workspace or the underlying infrastructure; to probe, scan or interfere with the security or integrity of the service; to circumvent plan limits, seat limits or access controls; to scrape, mirror, resell, sublicense or republish the service or its outputs as a competing selection product; to use automated means to place unreasonable load on the service; or to reverse engineer the software except to the extent that restriction is unenforceable by law.
9. Engineering use, and where responsibility sits
Floworx Lite is engineering-support software. It supports calculation, comparison, inspection and documentation; it does not exercise engineering judgment and does not replace it. Results depend entirely on the accuracy and completeness of the pump data, duty conditions, units, assumptions and operating limits supplied by you or imported from your sources. The operator does not warrant that data supplied by you, by a manufacturer or by any other third party is complete, current or free from error. You remain responsible for verifying that any result is suitable for your specific application; for independently confirming manufacturer data and operating limits where that matters; and for all installation, material, motor, control, transient, margin, code and site-specific considerations, which the service does not evaluate. Conditions outside a curve’s valid domain may be reported or refused rather than calculated, and an operating point that cannot be reached is reported rather than approximated. The service must not be treated as a substitute for legally required professional review, certification, manufacturer approval or site-specific engineering analysis. A qualified professional must review and approve every recommendation before it is relied upon.
10. Plans, seats and billing
The plans available, what each contains and their prices are those published on the pricing page and held in the product’s plan catalog at the time you subscribe. Free is a plan and not a trial, and is limited as described on that page. Individual is a single-user plan and does not support additional seats. Team includes the stated number of seats, with additional seats available at the published per-seat price. Complimentary accounts are granted by the operator, are not purchasable, and cannot be changed or converted by the account holder. Subscription billing, currency, taxes, renewal, plan changes and cancellation are set out in the Billing & Subscription Terms, which form part of these terms.
11. Intellectual property
The service and everything in it other than your content — the software, interfaces, engineering implementation, document templates, documentation, and the Floworx and Floworx Lite names and marks — remain the property of the operator and its licensors. You receive a limited, non-exclusive, non-transferable, revocable right to use the service in accordance with these terms and your plan, for your own internal business purposes. No other right is granted. Outputs you generate from your own data are yours to use. If you send us feedback or suggestions, we may use them without obligation to you.
12. Confidentiality
Each party will protect the other’s non-public information that is disclosed in connection with the service and is either marked confidential or would reasonably be understood to be confidential, using at least reasonable care, and will use it only to perform under these terms. This does not apply to information that is or becomes public without breach, was already lawfully known, is independently developed, or must be disclosed by law — in which case the disclosing party will be notified where lawfully possible.
13. Third-party services
The service relies on third parties to operate: hosting and database infrastructure, a transactional email provider for verification, password-reset and security notifications, and a payment processor for subscriptions. Their handling of information is described in the Privacy Policy. We are responsible for our own service; we are not responsible for the acts, omissions or availability of third-party services, and their own terms may apply to your dealings with them.
14. Availability and changes to the service
We aim to keep the service available and correct. We do not offer a contractual uptime commitment, and the service may be unavailable for maintenance, for reasons outside our control, or during incidents. The service is under active development: features may be added, changed or withdrawn. Where a change would materially reduce what a paid plan provides, we will notify affected customers.
15. Disclaimer of warranties
To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that defects will be corrected, or that any result, calculation or output will meet your requirements or be suitable for a particular application. Nothing in these terms excludes a warranty that cannot lawfully be excluded.
16. Limitation of liability
To the fullest extent permitted by law, the operator is not liable for indirect, incidental, special, punitive or consequential loss; for lost profits, revenue, goodwill, data or anticipated savings; or for loss arising out of a selection, specification, procurement, installation or engineering decision made using the service. The operator’s total aggregate liability arising out of or relating to the service, on any theory of liability, is limited to the amounts you actually paid for the service in the twelve months immediately before the event giving rise to the claim, and where you pay nothing that limit is the amount you paid, which may be zero. Nothing in these terms limits liability that cannot lawfully be limited.
17. Indemnity
You will defend, indemnify and hold harmless the operator and its officers, employees and contractors against any third-party claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising out of or relating to your content, your use of the service, your breach of these terms, your breach of the representations in section 7, or an engineering decision made using the service.
18. Suspension and termination
You may stop using the service at any time, and may cancel a paid subscription as described in the Billing & Subscription Terms. We may suspend or end access for a material breach of these terms, for unlawful or abusive use, for non-payment, or where required by law — with notice where it is reasonable and practicable to give it. On termination your right to use the service ends. Retention of content after termination is limited; export or download what you need before you stop using the service, and contact us if you need help doing so. Sections that by their nature should survive termination do so, including sections 6, 7, 11, 12, 15, 16 and 17.
19. Force majeure
Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control, including infrastructure or network failure, third-party service failure, acts of government, industrial action, natural events, war or civil disturbance. This does not excuse an obligation to pay amounts already due.
20. Notices and changes to these terms
We give notice to you by email to the address on your account or by posting in the service; you give notice to us through the Contact page. We may update these terms: the effective date above will change, and material changes will be notified to account holders. Continued use of the service after an update means you accept the updated terms.
21. General
These terms, together with the Billing & Subscription Terms and the Privacy Policy, are the entire agreement between the parties about the service and replace any prior understanding on the same subject. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force. A failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to a successor in connection with a merger, acquisition or sale of assets. There is no third-party beneficiary. Nothing here creates a partnership, agency or employment relationship.
22. Governing law
These terms are governed by the law applicable to Stanley Fisher LLC at its principal place of business, and the parties submit to the courts competent for that place, without regard to conflict-of-laws rules. Questions about these terms go through the Contact page.